Home / FAQ

FAQ

  • Q: How long can l receive your reply after l send my inquiry?

    We will reply to you within 12 hours on weekdays.

  • Q: Are you a manufacturer or a trade company?

    We are a professional transmission chain production plant and a cooperative factory for sprocket, pinion, and mechanical parts.

  • Q: What products can you provide?

    We mainly produce mechanical transmission roller chains, logistics conveyor chains, intelligent door and window chains, motorcycle chains, O-ring&X-ring sealed chains, agricultural machinery chains, forklift lifting chains, continuously variable transmission chains, and silent toothed chains.

  • Q: What are the application fields of your products?

    Our products cover al all fields of equipment manufacturing and machinery manufacturing, including rail transit, automobile and motorcycle transmission parts, engineering transmission machinery, silent transmission machinery, forklift lifting, agricultural machinery transmission, marine machinery transmission, petroleum machinery transmission, construction machinery transmission, power automatic closing system, electromechanical systems, hardware tools, etc.

  • Q: Can you provide custom products?

    Yes, we can produce according to the drawings and samples provided by the users.

  • Q: Do you produce standard parts?

    Yes, all the items displayed on our website are standard, with corresponding international standards, domestic standards, and industry standards.

  • Q: How's your production capacity?

    Our production capacity is 2 million meters per year.

  • Q: How many employees do you have? How about technicians?

    Our factory has 115 in-service personnel,including more than 30 professional and technical personnel, and 5 engineers and technicians.

  • Q: How can you ensure your product quality?

    We conduct follow-Up Service from raw material to every manufacturing process, and for finished products, we will take inspection depend on international standards according to customer's requirements.

  • Q: What's your payment method?

    We will confirm the payment with you when quoting, like FOB, ClF, CNF or others.
    In batch production, we accept 30% deposit, balance against completion or the copy of B/L. T/T is the main payment.

  • Q: What are your main shipping methods, business terms and ports located?

    By sea, by truck, by train, by air, by express etc., the terms are FOB(Free On Board), CFR(Cost and Freight), CIF(Cost, Insurance and Freight), DDP(Delivered Duty Paid, Door to Door ), the ports can be Shanghai, Ningbo, Yiwu, Guangzhou etc.., but Shanghai, Ningbo, Yiwu are near our city.

  • Q: Where do you mainly export your products?

    Our products are mainly exported to dozens of countries including the United States, Germany, Japan, Brazil, ltaly, the United Kingdom, South Korea, Australia, and Canada, etc.

  • Q: What types of chains and sprockets do you manufacture?

    We manufacture a wide range of drive chains, motorcycle chains, industrial chains, and sprockets, designed to meet the specific needs of motorcycle chain distributors, machinery manufacturers, forklift manufacturers, forklift parts distributors, and customers requiring parking garage solutions.

  • Q: Do you offer free samples?

    Yes, we provide free samples of standard parts up to 10-20cm. The customer is responsible for the shipping fees. Feel free to contact us for more details.

  • Q: What is your warranty period?

    Our products come with a warranty period of 6 months to 1 year under normal usage conditions, including proper temperature, sufficient oil lubrication, good adhesion with the matching chain, and balanced acid/alkaline levels. For special circumstances, please reach out to us for more details.

  • Q: Do you offer customization options for products?

    Yes, we offer customization for both design and material. You can provide your design drawings, and we can manufacture according to your specifications. We also offer custom production based on sample requirements.

  • Q: What services do you provide during the purchasing process?

     · Pre-Sales Services: Free samples, certification documents, custom production based on provided designs. 

     · In-Sales Services: Dedicated customer manager to handle all your inquiries, factory-direct pricing, material customization, 24-hour cargo monitoring. 

     · After-Sales Services: Technical guidance, product usage manuals, and 6 months to 1 year warranty (as mentioned above).